Hi could I just say whatt a fantastic team you have we dealt with Matt who was so very helpful polite and really made us feel happy with what we booked, he went through lots of different options and explained each and every one, what a fantastic asset to your company and I will be recomending you to my friends and family, also could I say thankyou to Mandy that confirmed our booking brilliant team
Hi, I just wanted to message and say what a great service I received while booking my recent holiday with Steph. She was excellent in tailoring the holiday to what I needed and was extremely patient when I asked for quotes in different locations and different board basis, I couldn't praise her highly enough and I would happily recommend her and your company to anyone that was looking for a holiday.
I have just confirmed a holiday with Zac I would like you to know that in all my time booking a personal holiday I have never received such invaluable customer service ( I work in the travel & events industry myself & would like to think my customers think so highly of me) not only did he go the extra mile in looking for me a holiday ... I hope he has chosen a better option that I ( with my experience) chose for myself Hope he's not poached from you soon as he is an asset - I work in Wynyard (Teesside) and would welcome his expertise any time I only got the opportunity to speak to speak to one other member of your Staff unfortunately I didn't catch his name but he too was most helpful .... if all your staff are are of this quality I commend you.
I would like to take this opportunity to express my thanks to one of your staff namely Steve. His talent and hard work in booking our holiday both for me and my wife but also for for my daughter and family was second to none. His manner on the phone was relaxed and informative and he is a credit to your company
Sending you this email to say what a great team you have i booked a holiday with these guys yesterday & couldn't of been more pleased with the level of service i got from Harry,Neil & Rosie,service was exceptional there was no pressure into booking they explained every thing i needed to know very pleasant on the phone "Neil even made me laugh" they got me the best price possible...I would without a doubt recommend you to my family & friends.
Hello I am just responding to a booking I have made today with Joanne. I would like her managers to know how brilliant she was and so helpful. Was a pleasure to book my next holiday with her, and I will certainly be returning to Joanne to book the next. Please pass this on. Thank you
I would like to let you know of the fantastic service I have recently received from your representative Lyndsey. She went above and beyond to find me the holiday I desired at an excellent price despite my rather long list of requirements. She has also answered a number of my concerns and passed on information quickly following my booking.
She is a real credit to your company!
I just wanted to leave a message to say how impressed i was with the work of one of your Personal Travel Advisors, Steph. Aside from being incredibly helpful over the phone, she went above and beyond in trying to find a holiday that would be suitable for both myself and my girlfriend, taking into account the LONG list of demands for our 'ideal holiday', and sending us bespoke offers with detailed writeups in emails to us, right on into the early evening! I'd never seen such level of service!
Ultimately my other half has gone ahead and booked a holiday (think it was a last minute cancellation so we really had to jump on it in order to not let it get away) but we are definitely going to recommend your company to friends and colleagues in future. We plan to return to Croatia next year and know who we are going to get in touch with first!
We had spent quite a bit of time on IceLolly and calling up the various agents, and i must say that your business was by quite some distance, the best one we encountered.
I haven't been on holiday yet but I just wanted to give a big shoutout to a girl called Rosie who works for your team, what an asset to your company, helped me deal with everything I need and prepared me with everything,
Again, thank you so much for all of your help today. I really feel that you dealt with this so swiftly and took all of my concerns on board.
Thank you for all of your understanding and I'm sure you will go far with how professional you handled my urgent query. Please do forward this email to your manager for Customer feedback as you have been great!
I am writing to tell you how brilliant Natalie is...i have used many travel companies
online, telephone and face to face....Natalie is the most efficient, patient, knowlegable,
helpful and i will because of her manner use this company everytime...
You hang on to this one she is a credit to your company.
I'm really not one for sending this sort of email or making a fuss about anything, but on this occasion feel I need to email about the service one of your senior sales consultants has provided. Don't worry it's not a complaint, the total opposite. Natalie has just arranged 2 holidays for me and my family and she has been amazing. I must of been the customer from hell, changing my mind on destinations, days, room types - pretty much everything. However from start to finish Natalie has been the most helpful holiday sales advisor I've ever had the pleasure (and it's normally a pain) to speak to. I have no doubt that she has spent hours researching and getting us the best deal, and seemed to genuinely want to get us a good holiday. On one of the trips I am taking two foster children to Benidorm - neither have ever been out of the U.K. And it's a challenge to get accommodation that meets strict social services policy. However nothing seemed too much trouble and I can't sing her praises enough. I will without a doubt be recommending your company to anyone who will listen - purely based on the service Natalie has provided.
So thank you for having such a great member of staff who is a credit to your company
Just returned from our holiday.
Thank you for all your help in finding a great holiday.
I just want to say what an outstanding employee you have! Jane has been the most patient, understanding and helpful person I have ever come across within customer service! I cannot thank her enough!!
Just come back from Hurghada, stayed at the Steingenberger Aqua Magic with Thomas Cook and it was fantastic, definitely one to recommend for families.
We would like to thank Dominic for his hard work in getting our holiday at such short notice in Tenerife.
I would like to comment on the professional attitude and manner in which one of your members of staff gave to me over the cancellation of my holiday to Sharm, Egypt. Daisy handled and took care of the situation we have been landed in and I thank her for her efforts in organising an alternate holiday. I would highly recommend Daisy in the future to friends and family in handling there holiday needs.
Please pass on my regards.
Happy Christmas and New Year
Fantastic time at The Algarve Soul Weekender. Well done the organisers, the DJ'S and the hotel Paraiso in Albufeira. The whole trip was smooth from start to finish, venue hotel was clean and tidy, with excellent staff & facilities. The Northern Soul weekend itself was great, particularly liked the music at the mini alnighters and the idea of having a rest day was nice ( gave me time to recover ).Would definitely go again next year if it's on and would recommend to friends
Had a fab week in Albufeira, amazing company and will defo go again. Great music, loads of dancing/exercise and lots of laughs.The hotel was nice although a little dated which was not a problem at all. Lovely outdoor & indoor pool & also a nice gym. Loads of sunbeds. Didn't use any of the pools though as the weather was amazing so we went out all the time. The hotel in in a great location, 10 minute walk to the strip & 15 minute walk to the old Town which is lovely. The Portuguese people are so nice and it was our second trip this year as Portugal is so cheap. The hotel was very clean & staff were very helpful. Our room was very big with loads of wardrobe space etc, in fact we had more then ever before! We didn't eat in the hotel so not sure about the food but we were told the breakfast was very good. This hotel is in a great location for bars, shops, supermarkets and bus stops, even a Mac D's across the road but we never eat it but good to know if you do!
Hotel was better than the trip advisor report, weather was excellent food great, great atmosphere good djs fantastic venue,lovely people cant wait for next year
Fantastic from start to finish loved the venue the people everything 110% well done and thankyou see you all next year because if you only holiday once a year you need to include this week
Would highly recommend this Hotel. Great food, especially the three speciality restaurants. Very clean hotel. Central location. Good evening entertainment
Lovely apartment, clean and modern. Very helpful staff. Small beach 10mins walk away with a beach cafe, perfect, though we had been there 3days before we found it. Quiet location but handy for everything. I would highly recommend this holiday. Nice pool, though a bit chilly even though the weather was hot and sunny, very clean.
Me and my boyfriend went on holiday to Bulgaria and this was our first holiday without parents. It was incredibly easy, just print out the itinerary and get your passport! When we got there we were worried that we were going to be staying in a horrible hotel and place, because of how cheap it was but we got there and it was amazing, definitely the best hotel I have ever been to. I will definitely use Your Holidays again and will recommend them to all of my friends.
Just a note to say thanks for all your help. Holiday was great. Hotel was ok.... plenty of food and clean.
Will definitely recommend your company to friends and family.
I wanted to send you a personal message to Neil to say thank you for helping me book my first holiday abroad with my toddler son.
I was so nervous to begin with, with reading the reviews etc but when I arrived everything was fine and was rest assured by the apartment we had it was lovely clean and spacious and everything provided as organised with yourselves e.g cot and as mentioned above. We had a great time and the location was fab for us. Also the Olympic holiday transfers and rep were very good and made me feel more at ease.
The facilities for him was great and loved the kids pools, grass park area with swings. Staff were friendly and the people that stayed there were also. We had a great time and wanted to say a huge thank you. The weather was lovely, food and met nice people there as well. All and all was perfect for me and felt very safe and enjoyed every moment.
Thank you very much for all your help organising this holiday for us. I really appreciate it.
The two advisors that I dealt with where very efficient - Daisy and Ian. I will definitely be recommending Your Holidays to my friends and family.
Spoke to an agent to book a family holiday, his customer service was spot on and he had me laughing the whole time.unfortunately upon booking thomas cook put the price up on 2 of the 4 seats we needed and the agent directed me to thomas cooks website and sure enough the seats had gone up by thirty pounds each,however the manager offered to book these seats on the company credit card as a good will gesture.i was truly humbled by this and will be booking every holiday with yourholidays from now on.GREAT WORK GUY'S!!!!!!!!!!!!!!
Have just booked our second holiday to Mykonos through grace at your holidays and yet again I couldn't recommend more. We also booked our honeymoon through your holidays and they made everything so easy for us and we had the time of our lives. Would use your holidays before any other holiday company!
I've booked a holiday through Your Holidays for my family & I to Cuba. After plenty of research I found that the rates that Your Holidays offer were great and therefore I decided to get in touch. The staff were extremely helpful and explained everything necessary to make our flights and stay at the resort extremely enjoyable. My kids had an amazing time as did my wife and myself, would definitely recommend to anyone wanting a great experience and holiday!
Just wanted to let you know what a great holiday we had at the Siva Hotel in Egypt. The staff at the hotel were amazing and could not do enough for you. We will defiantly be recommending Your Holidays and Red Sea Holidays to friends and family to book with! We really did thoroughly enjoy our holiday though and thank you :)
I want to take this opportunity to say ‘Wow ...what an easy holiday!’
I normal travel internationally and BOOK IT ALL MYSELF.
Your Holidays proved from the first contact with the booking agent to be efficient, helpful, smooth and enjoyable. Staff were great! Your written online information and e-mails were prompt. No problems at all with Easyjet. I am recommending Your Holidays to friends – thank you!
I am emailing you with regards to a recent vacation I booked to the Grand Hotel in Sharm el Sheikh with Roxie in January 2015.
I was treated exceptionally well from the sales call, flight and hotel. The quote provided was an extremely competitive rate compared with my own research. I will recommend Roxie from Your Holidays to my friends and family as I think she had great understanding about prices, destinations and recommendations.
I am most definitely looking forward to booking with Your Holidays again.
Have just arrived back from a super holiday in Marrakech. It was amazing. The hotel was wonderful, staff fantastic, really friendly and helpful. A credit to the management. I would like to say a big thank you to Mandy who took our booking. So helpful and knowledgeable about The Red Hotel. It was on her recommendation and helpful tips that we booked, and I just wanted to express my thanks. We enjoyed it so much that we are booking it again.