Yourholidays.com is a trading name of Hays Travel Ltd. You will be advised of your contractual rights and obligations when you book with us, however you should read the general conditions outlined below for your own information and protection.

Package Tours, Flight Only or Accommodation only Bookings

When you book a package tour, flight only or hotel only through us, we will be acting as an agent for the supplier. In this case, you are subject to the Terms and Conditions of the chosen supplier and will be protected by their ATOL licence if appropriate. The Terms and Conditions issued by each supplier may differ and therefore you are advised to request the Specific Terms and Conditions issued by your chosen package tour, flight or hotel provider. In the event of a difficulty, we will do our best to assist you to resolve the matter. However, the contract will be ultimately between yourself and the supplier. The general terms and conditions detailed below are in addition to the tour operator's terms and conditions.

GENERAL TERMS AND CONDITIONS

Payment of Balances

Please note that payment of balances due must be received by Yourholidays.com no later than 12 weeks prior to travel. We reserve the right to charge a £15.00 per person administration fee, when payments are received after the "balance due" date. We also reserve the right to levy 2% (3% on Amex) of the transaction value for all card payments. If for any reason we do not receive payment, we will then be entitled to cancel your booking without refunding you any money paid up to that day.

Booking Conditions

Yourholidays.com acts at all times as a booking agent on behalf of the supplier(s) involved with your holiday booking. As a booking agent, the company's role is to ensure that all travel components/services booked correspond with what has been agreed with you at the time of booking. In the case of those components/services deviating from what has been agreed due to the supplier(s') inability to honour the contract, then Yourholidays.com will open a communication dialogue between the relevant supplier(s) and the customer and will not be liable for any compensation claims. In this context, Yourholidays.com cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence. Ultimately, the customer will enter into a trading relationship with Yourholidays.com, which will be restricted solely to the above mentioned role of the company as a booking agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of booking.

Cancellations and Amendments

Should you wish to amend or cancel your booking, instructions must be received in writing from the lead named passenger. Charges may be levied by the Tour Operator or by your chosen supplier/s or both and Yourholidays.com (please see below for Yourholidays.com's fees).

Yourholidays Fees
Name £15 per person
Flight/Holiday/Hotel Change £35.00 per amendment
Full or Part Cancellation £55.00 per person.

These fees are charged in addition to any charges made by the supplier/s which are detailed in their booking conditions, a copy of which is available upon request. For any cancellations or amendments please contact our Administration Department on 0870 911 1000. Please note that any incorrect information on this correspondence should be bought to the attention of our Administration Department within 7 days of the issue date of this document.

Insurance

We recommend that all passengers are adequately insured before travelling abroad. The latter is usually a prerequisite for most tour operators, who reserve the right to deny travel when proof of insurance cannot be provided.

Flight times and tickets

Flight times shown are provisional and may be subject to change, as per the tour operators' booking conditions. For flight only bookings, please reconfirm your flight times 48 hours prior to departure as per the tour operator's/airline's instructions. This applies to both your outbound and inbound journey, as changes to flight times may occur while you are abroad. Tickets are generally issued by the tour operator between ten and fourteen days prior to departure, however they still reserve the right to issue documents at the airport. Please contact us one week prior to your departure if you have not received any travel documents.

Passports, visas and health

All passengers must have a 10-year British Citizen passport (5 year for children). Please note that some countries require that your passport is valid for a minimum period after the return date to the UK (typically 6 months). If your passport is in its final year of validity, then you must check with the embassy of the country you are visiting, otherwise travel may be denied. It is your responsibility to ensure that you meet any VISA – Passport or inoculation requirements of the country you plan to visit. Failure to do so may result in being refused to travel, which will in turn void any claims against your insurance cover. For more information on the subject, you may wish to obtain a copy of the "Health Advice for Travellers" (T6) guide, which can be requested by calling 0800555777. Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0207 238 4503 or on their website: www.fco.gov.uk

Customer Service

We hope your travel arrangements run as smoothly as possible and that you will enjoy your holiday. However, if you have a complaint while you are in the resort, you must report it immediately to the local representative of the supplier or to the accommodation management. If the problem cannot be resolved on the spot you should make a written complaint to the supplier's representative in the resort and report the matter in writing to Yourholidays.com within 14 days of returning to the UK. Please note that you should allow 28 days so that all issues raised can be concluded and resolved.

Data Protection Policy

We have taken every possible measure to ensure the confidentiality of your personal information. However, some of the details must be passed to the suppliers associated with your holiday, such as your tour operator, airline, hotel, Transport Company, insurance provider etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration, if required by them, or as required by law. Please note that once your information is passed onto the suppliers associated with your holiday, then the information becomes subject to their data protection policy. You may obtain a copy of our data protection policy either when you receive confirmation for your holiday or upon request. The data protection policies of the various suppliers can be usually found within their brochures.

Yourholidays is a trading name of Hays Travel Ltd.

Address:
4 Beaufort
Parklands
Railton Road
Guildford
Surrey
GU2 9JX

Tel: 0871 911 1000
Fax: 0870 320 9377
Sales: 0800 408 9380

Email:
web.mails@yourholidays.com
Web:
www.yourholidays.com


Hays Travel Ltd.
Company Registration No. 1990 682

Head Office:
25 Vine Place,
Sunderland,
Tyne & Wear