Job Title

Junior Administration Clerk

Location

Glyfada, 98 Vouliagmenis Avenue, 1st Floor

No of Positions

1

Department

Administration

Reporting Manager

Advertising Manager

General Description

Search of flights and hotels through the internet, and combine these into an attractive holiday package

Main Duties & responsibilities

Primary tasks

• Constant update holiday offers on Teletext advertising pages & maintain accurate prices
• Price analysis and competition

Technical Knowledge, Skills, Aptitude

Essential

• Excellent computer skills (Internet, Word, Excel)
• Excellent research skills to locate web information
• Excellent English communication and writing skills
• Excellent numerical skill

Secondary

• Basic knowledge of Tourism and Travel industry (e.g. destinations etc)
• Relevant Degree would be preferable but not necessary

Experience

Previous experience in Advertising would be preferable but not necessary

Abilities / Personality

Essential

• Perform data entry and manage them
• Working within agreed policies and procedures
• Attending meetings as required
• Flexibility to support other departments as required maintaining service levels and operational standards
• Willingness to learn and take on new responsibilities
• Thorough and meticulous with attention to detail
• Proactive and personable team player
• Reliable and flexible
• Committed, self motivated and willing to take own initiative
• A "can do" attitude
• Flexible to work a rota pattern including evenings
• Natural enthusiasm, ambition, drive and energy

Job Title

Customer Service Assistant

Location

Glyfada, 98 Vouliagmenis Avenue, 1st Floor

No of Positions

3

Department

Administration

Reporting Manager

Administration Manager

Main Duties & Responsibilities

Primary Tasks

• Answering phone-calls & dealing with customers' queries
• Booking extras (e.g.: transfers, insurance etc)
• Dealing with Name & Hotel changes (and every other necessary amendment)
• Use of TravelCAT

Secondary Tasks

• Dealing with flight changes
• Answering any pre-travel queries
• Replying to customers' e-mails or faxes
• Taking payment from customers for the add-ons or for their balance due

Specialist / Technical Knowledge, Skills, Aptitude

Essential

• Excellent computer skills (Internet, Word, Excel)
• Excellent research skills
• Excellent communication and writing skills in English language

Secondary

• ABTA Qualifications
• ViewData Knowledge
• TCAT use
• Insurance Certificates

Experience

• 2 years experience in the travel and/or customer service position

Abilities / Personality

• English (British) Native Speaker
• Ability to understand the British mentality
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
• Perform and manage data entry
• Contribute to department's productivity
• Proactive communication with customers
• Working within agreed policies and procedures
• Attending meetings as required
• Flexibility to support other departments as required in order to maintain service levels and operational standards at the highest level
• Willingness to learn and take on new responsibilities
• Meticulous with attention to detail
• Proactive and personable team player
• Reliable and flexible
• Committed, self motivated and willing to take own initiative
• A 'can do' attitude
• Willingness to go beyond the call of duty to get the job done
• Flexible to work a rota pattern including evenings and weekends
• Natural enthusiasm, ambition, drive and energy

Job Title

Administration Assistant

Location

Guildford-Surrey

No of Positions

2

Department

Administration

Reporting Manager

Administration Manager

Main Duties & Responsibilities

Primary Tasks

• Checking & maintaining quality control of bookings
• Filing bookings into cabinets
• Cross-checking all booking information (exception reports) to ensure the end result is correct
• Checking & maintaining quality control of Web bookings
• Selling of company services (e.g. in-flight meals, insurance etc

Secondary Tasks

• Send confirmation or any travel information to customers via fax and/or e-mail when necessary
• Dealing with pre-travel queries
• Communicate with customers and tour operators
• Listening to conversations between Sales agent & Customer in order to ensure quality of service
• Assisting to the Customer Service phones when needed

Technical Knowledge, Skills, Aptitude

Essential

• Computer skills (Internet, Word, Excel)
• Research skills to locate on the web information regarding customers' queries
• Excellent English communication and writing skill

Experience

• Preferred but not essential as full training will be given

Abilities / Personality

• Perform data entry and manage them
• Proactive communication with customers
• Working within agreed policies and procedures
• Attending meetings as required
• Flexibility to support other departments as required maintaining service levels and operational standards
• Willingness to learn and take on new responsibilities
• Thorough and meticulous with attention to detail
• Proactive and personable team player
• Reliable and flexible
• Committed and self motivated, uses initiative
• A "can do" attitude
• Willingness to go beyond the call of duty to get the job done
• Flexible to work a rota pattern including evenings
• Natural enthusiasm, ambition, drive and energy

Job Title

Sales Consultant

Location

Glyfada-Athens

No of Positions

3

Department

Sales

Reporting Manager

Sales Manager/ Supervisor

Summary of Job Description

Working in a call-centre environment:

• Selling directly over the phones
• Receiving incoming calls & converting them into bookings
• Booking Holidays online for UK customers only.
• Confirming the bookings & loading them into the system
• Learn how to use the online system efficiently and fast in order to search for flights & hotels at the time of the call
• Being flexible on various working hours & shifts
• Familiar with the British mentality

Tasks

• Responsible for delivering customer service excellence so as to convert the enquiries into bookings.
• Price up the offers. Make the costing and offer the best price to the customer.
• Understanding customers' needs, sourcing and matching the appropriate product.
• Meeting and exceeding individual sales targets, and support to achieve departmental targets.
• Accomplishing the targets set will result in receiving higher bonuses.
• Assisting service levels and lost call percentage by showing good timekeeping and attendance at all times, maintaining targeted log on and availability standards.
• Handling all enquiries efficiently, quickly & cost-effectively.
• Identifying and responding to opportunities to upsell, maximize the level of service and revenue opportunities for the department.
• Working within agreed policies and procedures.
• Attending meetings as required.
• Cooperation with other departments as required to maintain service levels and operational standards high.
• Willingness to learn and take on new responsibilities

Essential Skills/Aptitudes

• Excellent use of internet, MS Outlook, Word & Excel
• Multi-tasking ability at the same time (Speak on the phone-Use of company's system & Internet-receive 2nd call-communicate with colleagues)
• Fluent in the English language (UK)

Work Experience-Desired

• 2 years experience in travel and/or in a sales position would be preferable but not necessary as full training will be given
• English native speakers will be preferred

Abilities / Personality

• Desire to achieve sales targets
• Customer driven individual
• Thorough and meticulous with attention to detail
• Proactive and personable team player
• Excellent communicator
• Committed and self motivated, with high initiative
• A 'can do' attitude
• Flexible to work a rota pattern including evenings and weekends
• Natural enthusiasm, ambition, motivation & energy

Job Title

Travel Financial Assistant

Location

Glyfada-Athens

No of Positions

2

Department

Finance

Reporting Manager

Financial Controller GR

Main Duties & responsibilities

Primary Tasks

• Prepare monthly lists for tour operators' invoices
• Check tour operators queries/payments
• Update branch daily banking
• Gather & input customers' reservations from previous day

Secondary Tasks

• Daily checking of tour operator deals and claims from sales consultants
• Quality control of bookings reservations (bookings)
• Check & sort out customers' balance due
• Print & clear quality control reports

Technical Knowledge, Skills, Aptitude

• Computer skills (Internet, Word, Excel Spreadsheets)
• Excellent English telephone communication skills

Experience

Previous experience would be preferable but not necessary

Abilities / Personality

• Devoted and loyal to objectives set
• Thorough and meticulous with attention to detail
• Proactive and personable team player
• Working within agreed policies and procedures
• Attending meetings as required
• Flexibility to support other departments as required maintaining high service levels and operational standards
• Willingness to learn and take on new responsibilities
• Excellent communicator
• Committed, self motivated and able to take own initiative
• A 'can do' attitude
• Natural enthusiasm, ambition, drive and energy

Job Title

Junior ASP Developer

Location

Glyfada, 98 Vouliagmenis Avenue, 1st Floor

No of Positions

1

Department

Web Operations

Reporting Manager

Web Operations Manager

General Description

You will be both an Internet enthusiast & willing to over perform and develop yourself within a busy & exciting working environment. The position would suit to a recent graduate or college leaver. Acting as a bridge between the design & programming departments you will be assisting to a great range of new projects in addition to maintaining websites for our ever-growing portofolio of clients.

Main Duties & responsibilities

Primary tasks

• Website architecture planning
• Working closely with designers

Technical Knowledge, Skills, Aptitude

Essential

• 2-3 years experience in ASP
• (X)HTML, CSS
• JavaScript or VBscript
• Microsoft SQL Server, MS Access

Secondary

• IIS basic server administration knowledge
• Photoshop basic knowledge
• Very good communication and writing skills in English (multilingual would be an extra asset)

Experience

Your skill set should include ASP, HTML, CSS and JavaScript. Experience on MS Access and SQL Server would be an advantage, as would also be some previous working knowledge of current image creation and editing products (such as Adobe Photoshop)

Abilities / Personality

Essential

• Self-motivation & able to work independently
• Ability to work under pressure & specific deadlines
• Contribution to the department’s productivity
• Working within agreed policies and procedures
• Attending meetings as required
• Meticulous with attention to detail
• Proactive and personable team player when needed
• Reliable and flexible
• Committed, self motivated, with high own initiative
• A 'can do' attitude
• Natural enthusiasm, ambition, drive and energy

Job Title

Junior PHP/MySQL Developer

Location

Glyfada, 98 Vouliagmenis Avenue, 1st Floor

No of Positions

1

Department

Web Operations

Reporting Manager

Web Operations Manager

General Description

You will be both an Internet enthusiast & willing to over perform and develop yourself within a busy & exciting working environment. The position would suit to a recent graduate or college leaver. Acting as a bridge between the design & programming departments you will be assisting to a great range of new projects in addition to maintaining websites for our ever-growing portofolio of clients.

Main Duties & responsibilities

Primary tasks

• Website architecture planning
• Installating & configurating Joomla, Drupal-powered websites
• Working closely with designers

Technical Knowledge, Skills, Aptitude

Essential

• 2-3 years experience in PHP
• (X)HTML, CSS
• JavaScript, Ajax, Joomla, Drupal, SQL
• Web 2.0 concepts
• Very good English communication & writing skills (multilingual would be an extra asset)

Secondary

• Unix/Linux, Apache (basic server administration knowledge would be a plus)
• Photoshop basic knowledge
• Flash (knowledge would be an extra asset)

Experience

The ideal candidate must have hands-on front-end development experience, previous working experience on (X)HTML, CSS & Javascript, as well as a deep understanding of the ideals/standards of Web 2.0 development. The candidate should also be familiar with technologies like Ajax & Json and being comfortable in producing pages with both clear and usable design/layout. Programming experience should include working experience of PHP; a reasonable understanding of SQL, preferably in the MySQL RDBMS is expected.

Abilities / Personality

Essential

• Self-motivation & able to work independently
• Ability to work under pressure & specific deadlines
• Contribution to the department’s productivity
• Working within agreed policies and procedures
• Attending meetings as required
• Meticulous with attention to detail
• Proactive and personable team player when needed
• Reliable and flexible
• Committed, self motivated, with high own initiative
• A 'can do' attitude
• Natural enthusiasm, ambition, drive and energy

Job Title

Senior PHP/MySQL Developer

Location

Glyfada, 98 Vouliagmenis Avenue, 1st Floor

No of Positions

1

Department

Web Operations

Reporting Manager

Web Operations Manager

General Description

You will be both an Internet enthusiast & willing to over perform and develop yourself within a busy & exciting working environment. The position would suit to a recent graduate or college leaver. Acting as a bridge between the design & programming departments you will be assisting to a great range of new projects in addition to maintaining websites for our ever-growing portofolio of clients.

Main Duties & responsibilities

Primary tasks

• Website architecture planning
• PHP and MySQL coding (eg Drupal, Joomla modules & custom db queries)
• Installation and configuration of Joomla, Drupal-powered websites
• Patch existing modules for additional functionality
• Basic theme template coding from wireframes
• Security updates
• Bug fixes
• Client contact throughout development process
• Working closely with designers

Technical Knowledge, Skills, Aptitude

Essential

• PHP and MySQL programming/coding knowledge/experience required
• Working experience with Drupal strongly preferable (interest & ability to learn Drupal API and participate in the Drupal community is required)
• JavaScript, Ajax, Joomla, Drupal, SQL
• Web 2.0 concepts
• Very good English communication & writing skills (multilingual would be an extra asset)

Secondary

• Microsoft SQL server and Oracle knowledge would be an extra asset
• Unix/Linux, Apache, basic server administration knowledge would be an extra asset
• Knowledge of Ajax, Javascript, Java, *nix, Apache, xml and/or Flash is a definite plus

Abilities / Personality

Essential

• Self-motivation & able to work independently
• Ability to work under pressure & specific deadlines
• Contribution to the department’s productivity
• Working within agreed policies and procedures
• Attending meetings as required
• Meticulous with attention to detail
• Proactive and personable team player when needed
• Reliable and flexible
• Committed, self motivated, with high own initiative
• A 'can do' attitude
• Natural enthusiasm, ambition, drive and energy

Job Title

Web Designer

Location

Glyfada, 98 Vouliagmenis Avenue, 1st Floor

No of Positions

1

Department

Web Operations

Reporting Manager

Web Operations Manager

General Description

If you want to work for a pure Web Firm, on high-profile, on cutting edge ideas and on an international level by avoiding the ad agency bureaucracy and mind-numbing meetings, this is the perfect place for you. We are looking for someone who is truly creative on digital technology. Our ideal candidate will be a designer with up-to-date knowledge in current design genres, web design techniques, colour application, graphical accuracy, structure, layout and usability.

Qualifications

Qualifying for this position relies almost entirely on samples of your work and applied previous experience (whether professional, freelance, or just hobby). To us quality counts, therefore do not hesitate to show us what you have previously done (no matter the quantity) and how it can be applied in the maximum effective way to this job. Remember that we look favourably upon members of any design community (online or offline), so if you are one of them don’t forget to mention it.

Technical Knowledge, Skills, Aptitude

Essential

• Advanced Photoshop knowledge
• Illustrator and/or Corel Draw
• Adobe Flash
• Understanding of Cascading Style Sheets (CSS) and XHTML

Secondary

• Flash (with knowledge on Actionscript)
• Expert CSS level
• Expert XHTML level

Experience

Candidates must have a strong visual and digital background in design, an eye on 'What’s Hot' online and an expert ability to conceptualize and implement their ideas.

Abilities / Personality

Essential

• Self-motivation & able to work independently
• Ability to work under pressure & specific deadlines
• Contribution to the department’s productivity
• Working within agreed policies and procedures
• Meticulous with attention to detail
• Proactive and personable team player when needed
• Reliable and flexible
• Committed, self motivated, with high own initiative
• A 'can do' attitude
• Natural enthusiasm, ambition, drive and energy

Submit your resume, salary expectations and samples of your work. Remember to attach a Cover Letter outlining your skills, what you really want to achieve and how you can do that in our company. Please avoid using templates as we need to learn a few things about you!

Job Title

Administration Assistant

Location

Glyfada-Athens

No of Positions

2

Department

Administration

Reporting Manager

Administration Manager

Main Duties & Responsibilities

Primary Tasks:

• Checking & maintaining quality control of bookings
• Filing bookings into cabinets
• Cross-checking all booking information (exception reports) to ensure the end result is correct
• Checking & maintaining quality control of Web bookings
• Selling of company services (e.g. in-flight meals, insurance etc

Secondary Tasks

• Send confirmation or any travel information to customers via fax and/or e-mail when necessary
• Dealing with pre-travel queries
• Communicate with customers and tour operators
• Listening to conversations between Sales agent & Customer in order to ensure quality of service
• Assisting to the Customer Service phones when needed

Technical Knowledge, Skills, Aptitude

• Computer skills (Internet, Word, Excel)
• Research skills to locate on the web information regarding customers' queries
• Excellent English communication and writing skills

Work Experience

• 2 years experience in travel and/or Administration office

Abilities / Personality

• Perform data entry and manage them
• Proactive communication with customers
• Working within agreed policies and procedures
• Attending meetings as required
• Flexibility to support other departments as required maintaining service levels and operational standards
• Willingness to learn and take on new responsibilities
• Thorough and meticulous with attention to detail
• Proactive and personable team player
• Reliable and flexible
• Committed and self motivated, uses initiative
• A 'can do' attitude
• Willingness to go beyond the call of duty to get the job done
• Flexible to work a rota pattern including evenings
• Natural enthusiasm, ambition, drive and energy

Job Title

Junior IT Support Technician

Location

Guilford-Surrey

No of Positions

1

Department

IT Department

Reporting Manager

Head of IT

Purpose of role

To build and maintain all company’s network (60 workstations)

Main Duties & Responsibilities

Primary Tasks:

• Computer Network maintenance (hardware/software)
• Telephone Network maintenance (hardware/software)
• E-mail support/ company communication
• Maintain the Voice Recording system

Educational qualifications

• Educated to BSc level or above
• Cisco Certificate Network Associate (if applicable)
• Master of science (if applicable)

Specialist/Technical Knowledge, Skills, Aptitude

• Excellent use of internet
• Good knowledge on computer hardware maintenance
• Knowledge of Microsoft exchange server management
• Experience in "call centre support"

Work Experience

• Minimum 3 years experience in similar position

Abilities / Personality

• Contribute to department's productivity
• Working within agreed policies and procedures
• Flexibility to support other departments as required in order to maintain service levels and operational standards at the highest level
• Meticulous with attention to detail
• Proactive and personable team player
• Reliable and flexible
• Committed, self motivated and willing to take own initiative
• Natural enthusiasm, ambition, drive and energy
• A "can do" attitude
• Willingness to go beyond the call of duty to get the job done

Job Title

Administration Assistant

Location

Guildford, Surrey - UK

No of Positions

1

Department

Administration

Reporting Manager

Administration Manager

Main Duties & Responsibilities

Primary Tasks:

• Checking & maintaining quality control of bookings
• Filing bookings into cabinets
• Checking the invoices
• Printing confirmations
• Ticketing
• Help the GR office with queries

Secondary Tasks

• Send confirmation or any travel information to customers via fax and/or e-mail when necessary
• Dealing with pre-travel queries
• Communicate with customers and tour operators
• Listening to conversations between Sales agent & Customer in order to ensure quality of service
• Assisting to the Customer Service phones when needed

Technical Knowledge, Skills, Aptitude

• Computer skills (Internet, Word, Excel)
• Research skills to locate on the web information regarding customers' queries
• Excellent English communication and writing skills

Work Experience

• 2 years experience in travel and/or Administration office

Abilities / Personality

• Perform data entry and manage them
• Proactive communication with customers
• Working within agreed policies and procedures
• Attending meetings as required
• Flexibility to support other departments as required maintaining service levels and operational standards
• Willingness to learn and take on new responsibilities
• Thorough and meticulous with attention to detail
• Proactive and personable team player
• Reliable and flexible
• Committed and self motivated, uses initiative
• A 'can do' attitude
• Willingness to go beyond the call of duty to get the job done
• Flexible to work a rota pattern including evenings
• Natural enthusiasm, ambition, drive and energy

Job Title

Travel Market Analyst

Location

Glyfada - Athens

No of Positions

2

Department

Marketing/Advertising

Reporting Manager

Advertising Manager

General description

Search of flights and hotels through the internet, (on specific regions as assigned), and combine these into attractive holiday packages.

Main Duties & Responsibilities

• Constant update holiday offers on Teletext advertising pages & maintain accurate prices
• Market & competition analysis
• Newsletter analysis (as sent from suppliers)
• Contact suppliers
• Buy allocation flights & hotels
• Train the sales agents once a week
• Travel 2-3 times per year at the region of their responsibility
• Google marketing
• Load offers & update them on online platforms
• Yield management of our website
• Reports (daily/weekly/monthly) to the Advertising Manager

Technical Knowledge, Skills, Aptitude

Essential

• Relevant graduate/postgraduate studies (eg. Travel) would be an asset
• Excellent computer skills (Internet, Word, Excel, Google, Yahoo, etc.)
• Excellent research skills to locate web information
• Excellent English communication and writing skills
• Excellent numerical skills
• Flexible working hours
• Ability to travel abroad (2-3 times per year)
• Military Service fulfilled (for male candidates)
• Age: 21-39 (inclusive)

Secondary

• Basic knowledge of Tourism and Travel industry (e.g. destinations etc)
• Relevant Degree would be preferable but not necessary

Work Experience

Previous experience in Marketing/Advertising would be preferable but not necessary

Abilities / Personality

• Working within agreed policies and procedures
• Attending meetings as required
• Willingness to learn and take on new responsibilities
• Thorough and meticulous with attention to detail
• Proactive and personable team player
• Committed, self motivated and willing to take own initiative
• A 'can do' attitude
• Flexible to work a rota pattern including evenings & weekends
• Natural enthusiasm, ambition, drive and energy

Job Title

Sales Consultant

Location

Guilford -Surrey

No of Positions

1

Department

Sales

Reporting Manager

Sales Manager/ Supervisor

Summary of job description

Working in a call-centre environment:

• Selling directly over the phones
• Receiving incoming calls & converting them into bookings
• Booking Holidays online for UK customers only
• Confirming the bookings & loading them into the system
• Learn how to use the online system efficiently and fast in order to search for flights & hotels at the time of the call
• Being flexible on various working hours & shifts

Tasks

• Responsible for delivering customer service excellence so as to convert the enquiries into bookings
• Price up the offers. Make the costing and offer the best price to the customer
• Understanding customers’ needs, sourcing and matching the appropriate product
• Meeting and exceeding individual sales targets and support to achieve departmental targets
• Assisting service levels and lost call percentage by showing good timekeeping and attendance at all times, maintaining targeted log on and availability standards
• Handling all enquiries efficiently, quickly & cost-effectively
• Maximize the level of service and revenue opportunities for the department
• Working within agreed policies and procedures
• Cooperation with other departments as required maintaining service levels and operational standards hi

Essential skills/Aptitudes

• Excellent use of internet, MS Outlook, Word & Excel
• Multi-tasking ability at the same time (Speak on the phone-Use of company’s system & Internet-receive 2nd call-communicate with colleagues)
• Fluent in the English language (UK)

Work Experience-Desired

2 years experience in travel and/or in a sales position would be preferable but not necessary as full training will be given

Abilities / Personality

• Desire to achieve sales targets
• Customer driven individual
• Thorough and meticulous with attention to detail
• Proactive and personable team player
• Excellent communicator
• Committed and self motivated, with high initiative
• A 'can do' attitude
• Flexible to work a rota pattern including evenings & weekends
• Natural enthusiasm, ambition, motivation and energy