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ABTA K2560
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Frequently Asked Questions (F.A.Q)


ABTA ?
YourHolidays.com only deal with fully protected ATOL bonded Tour Operators, so you can be assured of the highest quality and financial protection. Yourholidays is a trading name of Hays Travel Ltd and our branch ABTA No is K2560.
When will I receive my holiday confirmation?
Once your holiday is booked and confirmed by our sales advisors or via our website, the administration team will thoroughly check all your holiday details and endeavour to send your confirmation out to you within 5 working days of booking. If you do not receive your confirmation within this time period, please e-mail our administration team at admin@Yourholidays.com.
When can I expect my flight tickets?
You will receive your flight tickets approximately 7 days before your departure either by post or e-mail (dependent upon the operator you have booked your holiday with). If you have made a late holiday booking you will be required to collect your tickets from the airport and we do recommend that you allow extra time on arrival to the airport to complete the collection of your tickets.
When can I expect vouchers for my holiday?
These are sent with your holiday confirmation and should be printed off and taken on holiday with you.
Travel Insurance?
We strongly advise all passengers to have adequate travel insurance. Some tour operators or airlines may refuse you travel if you cannot produce a valid certificate of insurance. We are able to provide you with a quote for travel insurance if you call our administration team on 0871 911 1000.
How do I make a special request on a booking?
You can make a special request by e-mailing us at changes@yourholidays.com. We will then pass your request onto your holiday supplier. However they cannot guarantee that your request will be fulfilled. If the accommodation provider and hotel are unable to meet such requests, neither we nor the provider can have any liability to you in this respect.
If there is a mistake on my confirmation documents what should I do?
Please email the details of the error to admin@Yourholidays.com, remembering to quote our reference number, and a contact phone number in case of any queries. This must be done within 7 days of the date on your paperwork.
If I need to change my booking what do I do?
Please email the details of the change to changes@yourholidays.com, remembering to quote our reference number, and a contact phone number. Please note that charges will be applied by both yourholidays.com and your operator – See our Terms and Conditions. No changes will be made until we have spoken to you and advised you of the cost.
How do I cancel my booking?
You can cancel your booking by emailing us at changes@yourholidays.com. Cancellation charges will apply by both ourselves and your operator – See our Terms and Conditions.
What is the check in and out times for my hotel?
Normal check in/out times varies by property but as a rule, please use this guide.

Check In: After 2pm - Please note that you may be able to check into your room earlier if it is ready to be occupied.

Check Out:11am

Late Check Out: Rooms may be kept on later, to be agreed with the property direct, for an extra charge payable locally.
Is there someone I can contact if I have a problem when I am on holiday?
Yes. On your vouchers there are emergency contact numbers for the agents in resort. If you have booked a package holiday, you will have representative service at your hotel.
When is my balance due for my holiday?
All balance payments are due 12 weeks prior to the departure date and must be settled in full no later than 10 weeks prior to departure. Where the balances are not settled by this date, the amount will be automatically charged to the card that was used to make the booking.
What are my Passport and Visa requirements?
If you wish to travel abroad, even for a day trip, you must hold a full 10 year passport. Some countries have an immigration requirement for a passport to remain valid for a minimum period (usually 6 months), therefore ensure that you have at least 6 months left in your passport at the return date and that is in good order. Any questions should be addressed to the Consulate or Embassy of the country that you are traveling to. For Visa requirements, you must check with the Consulate or Embassy of the country that you are traveling to.
I have a complaint about my holiday?
If you have a complaint while you are in the resort, you must report it immediately to the local representative of the supplier or to the accommodation management. If the problem cannot be resolved on the spot you should make a written complaint to the supplier’s representative in the resort and report the matter in writing to Yourholidays.com within 14 days of returning to the UK. Please note that you should allow 28 days from the holiday supplier acknowledgment letter for a response to be supplied.
Advanced Passenger Information
If you have booked your flight via Easyjet, Fly Monarch or Jet2 airways, you will be required to provide your passport information to Yourholidays before travel. Please e-mail admin@yourholidays.com with the customer passport numbers, start date, expiry date, date of birth and nationality and passport issuing country, for all passengers booked.

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